Support

We read every message and usually reply within 2 business days.

Contact us

Email contactsamapps@gmail.com. To help us answer quickly, include your device model, iOS version and App version, and a screenshot if something looks wrong.

Scanning and results

How do I get the most accurate result?

Face a window in daylight, take off glasses and heavy makeup, and pull your hair back from your face. Avoid colored lamps and strong shadows. The App checks the light for you and tells you if it's too dark or too bright.

My result doesn't look right. Can I scan again?

Yes. Scan again in better light from the Me tab. Every scan is kept, and you can choose which one is your current result. Free users get 2 scans; Pro includes unlimited scans.

Which devices does the live face scan work on?

The live scan and Drape Mirror use the front TrueDepth camera on iPhones and iPads with Face ID. On other devices the App uses the regular camera, or you can choose a selfie from your photo library.

Are my photos uploaded?

No. Every scan, selfie, closet photo and outfit photo is analyzed and stored on your device. We never receive them. See our Privacy Policy.

Subscriptions and billing

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose Color Analysis: Skin Tone AI. You can also go to apps.apple.com/account/subscriptions. Cancel at least 24 hours before your renewal date to avoid being charged for the next period. Deleting the App does not cancel a subscription.

Will I be charged after my free trial?

Yes. A free trial automatically becomes a paid subscription at the end of the trial unless you cancel at least 24 hours before it ends. The renewal date is shown in your Apple subscription settings.

How do I get a refund?

All payments are processed by Apple, and we cannot see your payment details or issue refunds. To request a refund, go to reportaproblem.apple.com, sign in with your Apple Account and choose the purchase.

I paid but Pro is not unlocked

Open the App, go to Settings and tap Restore purchases. Make sure you are signed in to the same Apple Account you used to buy Pro and that you are connected to the internet. If that does not work, email us with your App Store order ID (found in the receipt email from Apple).

Can I use Pro on my iPad too?

Yes. Install the App on any iPhone or iPad signed in to the same Apple Account and tap Restore purchases.

Your data

Will my results move to a new phone?

Your results and photos may be restored if you move to a new device using an iCloud or computer backup of your old device. They do not sync between devices.

How do I delete my data?

You can delete scans, closet items and outfit photos in the App. Deleting the App deletes everything it stored on that device.